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Terms & Conditions

Terms & Conditions

Introduction

Welcome to LILTERRA APPAREL . The following Terms and Conditions guide the use of and commerce on our web store. These terms and conditions may be adjusted from time to time.

1.) General
You can shop our product through our web store. If you have any questions please contact our Customer Service for help at info@lilterra.com
All merchandise remains our property until payment is fulfilled.
Any attempts of frauds will be reported to the Police. LILTERRA APPAREL reserves the right to cancel, hold on to, or further investigate an order at suspicion, even if delivery time is affected.
No other payment options in addition to those displayed at checkout is accepted.
LILTERRA APPAREL holds the right to have minor deviations related how material, color, weight, measurements, or manufacturing, appear on our web store. This also includes type faults, price and stock changes.

2.) Delivery
All shipments are sent by Canada Post. The order will be sent to the address you enter at the checkout. Estimated delivery time is 1-7 working days, if anything else is not announced. We have everything You can buy on the Webshop in stock unless stated as out of stock.
We will charge $ 5 dollars (CND) for declined items, e.g. if you refuse to sign or will not pick up the order at your pick-up point. If You change your mind about things You ordered contact our Customer Service immediately. You still have to collect your package and return it back to us at your shipping cost.
Damaged goods shall be reported at the pick-up point. If You notice the damage after receiving the package please contact our Customer Service. When returning it You are responsible for the goods.
Our shipping costs:
• Canada: $5 dollars
• Countries outside of Canada: $9 USD

3.) Payment
• PayPal

4.) Return Policy
You have the right to return a product and get a full refund or exchange the product, within 10 days from receiving the goods. If You change your mind about a product You have to contact our Customer Service within this time. We are unable to take back products that have been processed or used. There are no refunds for Sale items, only the possibility to exchange or receive a credit note. When returning or exchanging a product You pay for the shipping cost.
If the product is defect, damaged or if the return is due to a mistake made by us, we will in this case bear or reimburse the delivery cost. Please report the reclamation to our Customer Service before returning the product, then return the product together with your receipt to this address
Send a detailed message to info@lilterra.com about your situation. If a return is valid, we will forward the our address to you for return shipping.

5.) Security
All information concerning your credit card is encrypted and secured under the PayPal protection agreement. For more information see PayPal Security and Protection agreement: https://cms.paypal.com/ca/cgi-bin/marketingweb?cmd=_render-content&content_ID=security/online_security_center
LILTERRA APPAREL has to have your approval before handling your personal information. Receiving your personal information helps us to give You good customer service and updates. We will not leave or sell your personal information to third-parties without your permission.

6.) Force Majeure
In case of war, civil war, revolution, riot, strike, lockout, blockade, natural disaster, measures by public authority or similar circumstances LILTERRA APPAREL will apply to Force Majeure. This means that these Terms & Conditions can not or only partly be performed. If this occurs LILTERRA APPAREL will try to inform You about this.